How to give our service as a gift...

Over the Christmas period we have had many inquiries about how to give our service as a gift to a friend or family member.  Here's how...

We are in the process of adding this option to our website as a separate "subscribe for a friend" button. This should be available in February.

However, in the mean time you can easily buy our service for somebody else by simply subscribing yourself and forwarding the username and password supplied to you by Paypal to the lucky recipients. The login link to download the software that we send you can then also be passed on. Your friend or loved one can now download and install just as if they had subscribed themselves.

Please remember that our software is keycode encypted and can only be used on one PC or Mac at a time and cannot be shared.

We have detailed "Sign Up" and "Installation Guides" on our website under the "How To's" tab.

Paypal Passwords

Paypal are experiencing some random technical difficulties supplying Passwords for some of our new subscribers.

The problem seems to be relating to how the password appears in the notification email you receive from them when you subscribe.

In some cases this password appears in an encrypted form that won't work when new subscribers attempt to login to download our software. As we said earlier this appears to be a random issue and by no means affects all new subscribers.

The password should appear as an actual word or phrase i.e silly-haircut  NOT as random text
i.e. MEoefeSYTucUc

If as a new subscriber you do experience this problem, please contact us via the contact form on our website and we will be able to help to you get signed up successfully. We would also like to see the email with the incorrect password sent to you by Paypal to hopefully get this problem resolved quickly.

Help for ELIZANN....

We have been contacted by a subscriber named ELIZANN who has not included a return email address or surname. We would love to respond ELIZANN, but without any more info we won't be able to do so.
PLEASE GET BACK IN TOUCH WITH A RETURN ADDRESS !!!!!

Testimonial

Alex W in San Francisco seems to be a happy customer :




Thank You Thank You Thank You My Expat Network! Long may you reign supreme with this service :) I got things working within 10 minutes of signing up to the VPN for the UK and it's all working wonders! Very intuitive to use with no cons either! I'll be recommending this service to all my Ex Pat friends out here in SF and beyond now! Excellent Job! Best Regards, Alex W.

Info regarding Cancellations

Those of our subscribers that plan to return to the UK after either working abroad or travelling, sometimes cancel their subscriptions after a payment has been taken expecting to get the rest of the months service
before their connection is terminated.

When the subscription is cancelled the connection is terminated straight away, so we always advise that the cancellation is made just before a payment is due. We can't reinstate subscriptions once cancelled and we do get the odd frantic email asking what has happened and how quickly can it be sorted as a favourite TV show may be missed !!!

The simple solution is to subscribe again, and if the cancellation was just after a payment we will refund the new subscription.

Wi-Fi Hotspot Security

More and more of our subscribers who return to the UK from overseas are keeping their subscriptions active because of the added security of using a VPN when using a laptop on a public wi-fi hotspot.

To find out more about keeping your personal data secure when using public access hotspots and to see just how easy it is for the bad guys to intercept your data go to :

"Protecting yourself on Public Hotspots"
http://www.wi-fiplanet.com/tutorials/article.php/3605601

HELPDESK INFO

Our Far East Helpdesk will be out of action until the end of April whilst we re-locate to Hong Kong.
In the mean time our UK Helpdesk will be online for a few extra hours a day from 9.00am to 9.00pm
GMT

NEW U.S. Service live

We are pleased to say that our new service offering a U.S IP address via severs on both the East and West coast of the USA is now live and taking subscriptions.


For the new low introductory price of just $6.50 per month.


The U.S VPN installs, runs and delivers exactly the same service as our existing UK service
and can be found at www.my-expat-network.com


My Expat Network is a service that provides American and other expats, who have an interest to stay connected with the US, with a safe, secure and private internet connection. Using our US based servers, you will also be able to access US based content such as TV catchup services, sites blocked where you are and other US only websites.

The "Men in black" are back...

We are always pleased to find out about new and interesting uses for our VPN. 

Well Simon B has been away from the UK for 16 years and is a big fan of The Stranglers, 
who are still making great music having formed in 1974 !

Their latest single is available for download, but only if you have a UK IP address. 


Problem solved.

It is working fantastic! My main purpose was to buy the new download single by the Stranglers, it worked perfect, 
as it has to have a UK IP.

thanks again for a great service.

Simon.

Server Maintenance 11/03/2010

This week we will have a very short break in service for a routine software upgrade.


Maintenance Type: Switch Maintenance
Expected effect on your service: No Connectivity
Expected duration: <2 Minutes
Reason for the reboot: To activate new firmware.
This will occur between: 02:00 and 06:00 GMT on 11/03/2010


My Expat Network Support

Operating Systems...

Our extremely diverse and helpful subscribers sometimes throw us a curve ball with their computer operating systems. 

Iain R runs Windows 2000 Pro and wanted to sign up for our service, but couldn't find the guide on our "How To's" page. We don't actually have a guide for 2000 Pro and advised Iain to try the installation himself with a guarantee of his money back if it didn't work. Well, it did and he sent us some nice feedback...

"For your information, the system does work with Windows 2000 Professional.

Very impressed with it, and have recommened it to the lads at work who all travel away from home."

Stephen S who has a doctorate in computer science asked if we support Linux, which up until now we have not. So Stephen very kindly knocked out a walkthrough to install our VPN client on Linux systems. We now make it available on request...it's a very occasional request, but none the less thanks Steve.

Ski Accident

David McD writes from hospital in Norway after a Skiing accident...

"Really great service by the way - for example being able to get UK TV online when you are stuck in foreign places is very welcome indeed, and to be able to use Skype from Middle East countries is invaluable."

As well as Skype being blocked in the Middle East, social networking sites like Facebook and Bebo are routinely blocked in China, and our service gets round that problem too. And don't forget that once you connect with our VPN you will also get the UK version of Google, rather than the version for the country you are in.

Short term sign ups?

We are sometimes asked about short term sign up's, and many of our subscribers just use our VPN for the time they are away from home in the UK :

"We do not need a further subscription now until July and August when we return to Malaysia. We have just returned to the UK and therefore do not need the service at the moment. It is an excellent service and we look forward to using it again." Brian L F, Malaysia.

New US Expats VPN service coming soon

We are shortly launching a service for U.S Expats which gives subscribers an American IP address. Offering secure 128 bit encryption, access to the MSN and Yahoo! U.S version home pages, plus all the U.S TV Network's online TV catchup services. Also unblock sites such as online gaming and social networking sites that are restricted in certain parts of the world.

This service will also available to our existing My-Expat-Network subscribers at a discounted rate.

Our World This Week...

John P in Bahrain mistakenly cancelled his wife's subscription to My-Expat-Network and contacted us to urgently start a new subscription before she noticed,

and in John's words " WW3 breaks out..." We were only too pleased to help and offered the following link, just in case !!

http://www.armynnavy.com/catalog/catalog/product_info.php/products_id/2354

Mirjam in Germany mailed to us to say, "I want to let you know that I am absolutely thrilled with the service you are providing...Thank you very much, you have made my life more rewarding!! " Well thank you Mirjam we are always delighted to hear back from our satisfied customers around the World.

"Best 5 quid I ever spent in my life. THANK YOU MY EXPAT NET. -- Bob in Istanbul."

I am at present like a child in a sweet shop....if this service reaches half it's potential for me it will be worth 10 times the monthly investment. Please feel free to use that as a testimonial. Many thanks Mike B