Those of our subscribers that plan to return to the UK after either working abroad or travelling, sometimes cancel their subscriptions after a payment has been taken expecting to get the rest of the months service
before their connection is terminated.
When the subscription is cancelled the connection is terminated straight away, so we always advise that the cancellation is made just before a payment is due. We can't reinstate subscriptions once cancelled and we do get the odd frantic email asking what has happened and how quickly can it be sorted as a favourite TV show may be missed !!!
The simple solution is to subscribe again, and if the cancellation was just after a payment we will refund the new subscription.
