Server failure fixed 31/03/2012

We have now resolved the issue with one of our servers from earlier today. The problem was fixed at around 4.00pm BST and we are now confident that normal service has been resumed. Apologies to those affected, can you please use the "Contact Us" form on our website if you require a refund.

Server problem 31/03/2012

We currently have a problem with an Authentication server that is causing usernames and passwords not to be recognised. This is affecting new subscribers and a few existing mobile device service subscribers.
We apologise for any inconvenience, and have our techies working hard fixing things right now. We wil post here once the system is up and running again. We will of course refund any new customers who have not been able to connect.

More Thanks

Annie Twinkles, who surely wins the "Best Name of the Day" prize, writes : 

"I wouldn't know how to manage without your service. Thank you very much!"

Along with, Marge Ainger who sends the following dispatch from the Middle East: 

"Same here from Qatar. I was amazed how easy it was to download once I got round the firewall. Thank you and I have already recommended to my friends."

We have a facebook page for those of you who would also like to contribute any thoughts or suggestions to us. Just click on the facebook logo on our Welcome page.

Thankyou

We always appreciate positive feedback from our subscribers around the world. Today Judith Tack has been in touch from Canada.

"I just wanted to say thank you for your service. I wish I had started using it sooner. It was so easy to download and install. I am going to recommend you to my family and friends here in Ontario Canada.

Thank you again so much!"