US scheduled maintenance

We will be conducting maintenance on one of our US data centre networks, on 31st Oct - 1st Nov at 9pm CST - 6am CST

We do not expect any connection downtime, but higher latency may occur (slightly slower connection) during this period.

New UK website

We plan to launch our new UK service website tomorrow (30/10/12) Our three brand new sites join up all of our existing services, and make signing up and setting up, easier than ever. We have added greater backend capacity and our techies done everything possible to make our connection as fast and reliable as possible. We are convinced there is no better service available at the cost.

Christmas gift

If you have friends or family living abroad why not gift them our My Expat Network service. It's the perfect way to keep in touch with home, and will really make your loved one's Christmas special. All you need to do is to sign up, and forward the Username and Password sent to you by Paypal to the lucky recipient. They can then use the credentials to install on their desktop machine or set up their mobile device. Please note that our software only works on one machine or up to three mobile devices.

VPN routers

We now have our very own VPN routers available for our subscribers who have smart TV's. Our partners Sabai Technology offer full support and can provide remote access to help set up the routers.
http://www.sabaitechnology.com/My-Expat-Network-customers-s/65.htm?Click=5234

Installation service

We are now offering a remote installation service for those subscribers who want us to do the install for them. Full details can be found on our website at http://www.my-expat-network.com/would-you-like-to-install-the-service-for-you

New sites

We have had all of our websites re-designed and have today launched our new US service site and our My Expat Telly site. We will be launching the new website for our UK service early next week. 

13/09/12 Mobile service fault

13/09/12 We currently have a server problem on our UK mobile service. Our techies are urgently trying to fix things. We will post here as soon as it is resolved. Apologies for the temporary loss of service.

Olympics over, Paralympics next !

We have had a a great testimonial from Mel Ball on facebook, "Thanks to My Expat Network for giving me the opportunity to see the Olympic Games live from London. For my fellow Brits scattered around the world, this is a great service. Check it out at www.my-expat-network.co.uk "

After a fantastic performance from team GB and unprecedented numbers of sign ups to our service we are really looking forward to the Paralympics. Channel 4 are hosting the Paralympics TV coverage and  all of their coverage will be available to watch live on the dedicated C4Paralympics website at channel4.com/paralympics.

IMPORTANT : New subscribers with Mac 10.8

The new Mac OS 10.8 Mountain Lion requires a new digitally certified version of our software. We are working as fast as possible to build this certification into our VPN client. If you are a new subscriber to our service and use Mac 10.8, when you first run the application you will need to hold ctrl and click on the MyExpatNet app in order to bring up the contextual menu, then select Open.
You then need to accept that our software is not yet digitally certified, and continue.

We will post on our website, blog and facebook as soon as we have the certified version of our software available.

Subscription server fixed

We have resolved the problem with the new subscription servers. As from 07.45 BST new subscriptions were being accepted normally. Apologies to those new My Expat Network members who encountered this issue.

Sign up errors

We currently have a problem with our server that handles new subscriptions. We are working on this urgently and will post when it is resolved. We may need to remove the subscription button from our website in the mean time to prevent any new subscribers from encountering a problem.

Mac OSX 10.8

The latest version of Mac OSX is out today. Our existing Mac software is not compatible with the new version OSX 10.8. We are working on an update, and we will post here as soon as it is available. In the mean time we advise that if you wish to keep watching your favourite TV shows online, you don't upgrade to 10.8 just yet.
However...we do have a fairly complicated workaround that will allow 10.8 to work with our VPN, but it's not for the fainthearted. If your IT skills are "beginner" we suggest you hang on for the time being.

Message from Daniela

We received this from Daniela our iPad winner :




Soooooo EXCITED!!!! THAAAANK YOU GUYS!!
Now it's back to watching Coronation street with your awesome service ;) 

Once again, THANK YOU!!!

Kind regards, Daniela Brantlind

iPad winner - Daniela Brantind

Here is our iPad winner, Daniela Brantind from Goteborg, Sweden. Daniela was randomly chosen from everybody who "likes" our facebook page in our Euro 2012 draw. Thanks to all, and we will be having another draw early in the New Year.

The Winner is...

The winner of our Euro 2012 draw to win an iPad is Daniela Brantind, from Goteborg, Sweden. We will post a picture of Daniela with her prize as soon as we get one.

Last chance to WIN AN iPad !!!

It's your last chance to 'like' our Expat Network Group page and be entered for the free draw to win an iPad. We will announce the winner after the Euro 2012 Final on Sunday. Tell all your friends !!

Service schedule

One of our data centers will be performing network upgrades between:

00:05 - 04:00 BST on Saturday 30th June

There is a slight chance that some connections will be disrupted during this time, but a simple reconnection will resolve the problem.

Contact Us form working now

The 'Contact Us' forms on our websites are now working as normal. Apologies for any inconvenience.

Contact Us

We have a temporary problem with our Contact Us form on our website. We can be contacted directly by emailing Helpdesk@my-expat-network.co.uk

Euro 2012

All of the England and Republic of Ireland games are available from 8th June. Sign up to My Expat Network NOW and avoid the last minute rush.

Facebook China

We have been informed that accessing facebook with our VPN from China is sometimes not possible.
All other online media works fine. If anyone in China has found a way round this we would be pleased to
share the solution in our blog.

Power Outage

We had a power outage overnight at one of our data centres which disconnected our mobile device service. This problem has now been resolved and normal service has been resumed. This matter was beyond our control but please accept our apologies for any inconvenience caused.

Win an iPad !!

We are giving away another iPad to coincide with the UEFA European Championships. 

Being able to watch all of England's matches in the tournament with an English commentary is one of the reasons we expect a rush to sign up for our service in the next week or so. 

Everyone who clicks "like" on our Facebook page will be entered for the prize draw, along with all of

our existing friends. 

The draw will be made immediately after the final, and the winner's name will be posted on our Facebook page, our blog and our website. 

So enjoy watching the Euros with My Expat Network and get ALL of your friends and family to "like" us and get into the prize draw with a chance to win the iPad. 

Intermittant problem 6th May 2012

We are still experiencing a low level hardware failure on one of our servers. This new server is currently being taken out of service and we are temporarily reverting back to the old one. We can only apologise for the inconveniece, and assure you that we are doing everything as quickly as possible to resolve this problem.

Working again

Our Contact Us form is now working again, as are the servers we had problems with. If you subscribed whist the servers were down and cannot download the software can you please contact us and we will refund your payment and ask you to subscribe again.

Contact Us

The contact us form on our wesite is not working properly at the moment but we can be contacted directly at Helpdesk@my-expat-network.co.uk

URGENT May 5th 2012 servers not working

The sheduled maintenance of our servers has over run into May 5th due to circumstances beyond our control. New subscribers will be unable to sign up and monile device users will not be able to connect. The Contact Us form on our website is also out of action. We will post here as soon as normal service is resumed. Please accept our sincere apologies for the inconvenience.

Server Maintenance Friday 4th July 2012

We have scheduled server maintenance due to happen between 11.30pm - 1.30am GMT on Friday 4th May

During this time our subscription process will be down: max. 2 hours.

New subscribers will NOT be able to subscribe during this time.

Our Mobile service will be down for 30mins in that 2hour window.

If you are connected on a mobile during this time you will not lose your connection,

but if you try to establish a new connection during this time you will not be connected.

We apologise for any inconvenience, but this work is essential to keep our service levels as high as possible.

Server failure fixed 31/03/2012

We have now resolved the issue with one of our servers from earlier today. The problem was fixed at around 4.00pm BST and we are now confident that normal service has been resumed. Apologies to those affected, can you please use the "Contact Us" form on our website if you require a refund.

Server problem 31/03/2012

We currently have a problem with an Authentication server that is causing usernames and passwords not to be recognised. This is affecting new subscribers and a few existing mobile device service subscribers.
We apologise for any inconvenience, and have our techies working hard fixing things right now. We wil post here once the system is up and running again. We will of course refund any new customers who have not been able to connect.

More Thanks

Annie Twinkles, who surely wins the "Best Name of the Day" prize, writes : 

"I wouldn't know how to manage without your service. Thank you very much!"

Along with, Marge Ainger who sends the following dispatch from the Middle East: 

"Same here from Qatar. I was amazed how easy it was to download once I got round the firewall. Thank you and I have already recommended to my friends."

We have a facebook page for those of you who would also like to contribute any thoughts or suggestions to us. Just click on the facebook logo on our Welcome page.

Thankyou

We always appreciate positive feedback from our subscribers around the world. Today Judith Tack has been in touch from Canada.

"I just wanted to say thank you for your service. I wish I had started using it sooner. It was so easy to download and install. I am going to recommend you to my family and friends here in Ontario Canada.

Thank you again so much!"

NEW App Directory

We have added a new UK App directory to our My Expat Telly website so users of mobile devices can link directly to relevant Apps for their mobile devices. Also some of our subscribers have problems accessing their UK iTunes accounts to buy Apps etc from abroad. The following instructions will give you access to the UK iTunes Store :

1. In the left hand menu in iTunes, click iTunes Store > Sign Out
2. Click on any App logo to open an App Store page
3. Scroll to the bottom of the page, and click on the flag icon of the country you are in (bottom right)
4. On the following page, scroll down until you see the country of your choice, in this case the Union Jack. Click on the flag logo.
5. This will take you to the UK iTunes Store. Click 'Sign In' top right or select "Create a new account"

NEW Troubleshooting page

We have added a troubleshooting page to our UK Expat Network and US Expat Network sites. We have included most troubleshooting issues on these pages, but sometimes an odd or unusual problem arises so please use the "Contact Us" form on our website if you can't find a solution there. Our Helpdesk guys will always do their best to respond on the same day.

Selected Ads

We are currently working with some selected Expat related companies to host some advertising on our My Expat Telly site. These companies are known to us and are reputable business offering the highest standards of service. We have until now avoided affiliate advertising schemes as the quality of the companies we may end up advertising would not be known to us, and we would have no control over this.
Using our extensive contacts, and after several requests we are now accepting limited advertising to our My Expat Telly site, as the traffic to that site is rapidly increasing. If you run or work for any company that may like to advertise with us we are of course always happy to talk. The best way to contact us would be via our Facebook page. We have no plans to offer advertising on any other of our My Expat sites and will continue with Google Adsense adverts on our blog.

My Expat Telly

We have had a great response to our new online TV directory, My Expat Telly
We are planning to run a news feed on the Expat telly page to keep our subscribers up to date with new and exciting developments that we have in the pipeline. Our Facebook page will continue as usual, and will allow you to keep in touch with us.
2012 has started well and we will to continue to offer a great service to all our members, whilst keeping our subscription price at £5.00 per month for the third year in a row.